Shipping policy
Shipping Policy
Last updated: 26 September 2026
1. Where we ship
We currently ship to addresses in the United Kingdom only.
2. Shipping costs
Shipping is free on all orders, and every shipment includes tracking.
3. Processing and delivery times
- Processing: orders are processed within 1 to 3 business days, excluding weekends and public holidays.
- Delivery: after dispatch, delivery usually takes 5 to 10 business days.
These are estimates. Delivery may take longer during peak periods or due to circumstances outside our control. Your items are shipped from our fulfilment partners, so an order may arrive in more than one parcel.
4. Tracking
Once your order has been dispatched, you will receive an email with your tracking link.
5. Taxes and import charges
All prices are shown in GBP and include UK VAT. For orders up to £135, UK VAT is collected at checkout, so you will not pay any additional import VAT, duties or handling fees on delivery.
6. Delivery address
Please check that your delivery address is correct before placing your order. If you notice a mistake, contact us as soon as possible at info@elskahouse.com. We will do our best to update it before dispatch, but we cannot change the address once the order has been shipped.
7. Late, lost or damaged parcels
If your order has not arrived within the estimated delivery time, please contact us and we will investigate with the carrier. The goods remain at our risk until they are delivered to you or to someone you nominate. If a parcel is lost in transit, we will send a replacement or give you a full refund. If your order arrives damaged, contact us within a reasonable time, with photos if possible, and we will resolve it in line with our Refund Policy.
If we fail to deliver within the agreed time or, if no time was agreed, within 30 days of your order, you are entitled to cancel your order and receive a full refund.
8. Contact
Questions about shipping? Email info@elskahouse.com.
